Terms of Service

Last updated: 23 February 2025

1. Agreement to Terms

By accessing or using our services, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Description of Services

User Labs provides AI-powered solutions for small businesses, including but not limited to:

  • Custom AI implementation
  • System integration
  • Training and support
  • Ongoing maintenance

3. User Responsibilities

You agree to:

  • Provide accurate information
  • Maintain the confidentiality of your account
  • Use the services in compliance with applicable laws
  • Notify us of any security concerns

4. Payment Terms

  • Payments are processed securely through our payment providers
  • Services are billed according to the agreed payment schedule
  • Late payments may result in service interruption
  • All fees are non-refundable unless otherwise specified

5. Intellectual Property

You retain ownership of your data. We retain ownership of our services, including all related intellectual property rights.

6. Limitation of Liability

Our liability is limited to the extent permitted by law. We are not liable for any indirect, incidental, or consequential damages.

7. Termination

Either party may terminate the service agreement with 30 days' written notice. Upon termination:

  • All outstanding payments become due
  • Access to services will be discontinued
  • You may request a copy of your data

8. Contact Information

For questions about these Terms, please contact us at:

Email: legal@userlabs.co.nz

Phone: 09 886 4654

Get In Touch

Ready to transform your business with AI? Visit us or get in touch today.

Contact Information

Address

Auckland, New Zealand
Serving businesses nationwide

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday - Sunday: Closed