Frequently Asked Questions
Find answers to common questions about our AI solutions and services. Learn more about our company and our commitment to Australian and New Zealand businesses.
Getting Started
What kind of businesses do you work with?
We work with small to medium-sized businesses across New Zealand. Our solutions are particularly valuable for businesses looking to automate tasks, improve efficiency, or enhance customer service.
How long does it take to implement an AI solution?
Implementation time varies depending on the complexity of the solution. Simple automations can be ready in 2-4 weeks, while more complex systems might take 6-8 weeks. We'll provide a detailed timeline during our consultation.
Do I need technical expertise to use your solutions?
No. We design our solutions to be user-friendly and intuitive. We provide comprehensive training and ongoing support to ensure you're comfortable using the system.
Data & Security
How do you protect our business data?
We implement industry-standard security measures including encryption, secure data storage, and regular security audits. We comply with the Privacy Act 2020 and all relevant NZ data protection regulations.
Who owns the data used in the AI system?
You retain full ownership of your business data. We only use your data to train and improve your specific AI system, never for other purposes without explicit permission.
Can we export our data if we decide to switch providers?
Yes. We provide data portability options that allow you to export your data in standard formats at any time.
Support & Maintenance
What kind of support do you provide?
We provide comprehensive support including system monitoring, regular updates, bug fixes, and user support. Each solution includes 10 hours of free support to help you get started.
How quickly do you respond to support requests?
We aim to respond to all support requests within 24 hours. Critical issues are addressed on a priority basis, often within a few hours.
Do you provide training for our staff?
Yes. We provide initial training sessions for your team and documentation for future reference. Additional training sessions can be arranged as needed.
Pricing & Services
How do you structure your pricing?
Our pricing is transparent and based on the specific needs of your business. We'll provide a detailed quote after understanding your requirements during the consultation.
Do you require long-term commitments?
No. We don't believe in locking you into long-term contracts. You can use our services on a month-to-month basis, giving you the flexibility to adjust or end the service as your business needs change.
What happens if we need to stop using the service?
You can stop using our services at any time. We'll help ensure a smooth transition and provide you with all your data in a standard format.
Still have questions? We're here to help.