Retail
AI Customer Service Assistant
Local Boutique
The Challenge
The boutique was struggling to handle the volume of customer inquiries about product availability, shipping, and returns while maintaining quality in-store service. Staff were constantly interrupted by phone calls and messages.
Our Solution
Developed a simple AI chatbot that handles common customer questions, checks inventory, and manages basic support requests through their website and Facebook Messenger.
Implementation Steps
- Website chat integration
- Facebook Messenger bot
- Inventory checking system
- Order status lookup
- Smart handoff to human staff
Results & Impact
- Reduced average response time from 3 hours to 10 minutes
- Automated 70% of common customer questions
- Increased customer satisfaction by 45%
- Freed up 20 hours per week of staff time
- Improved in-store service quality
Key Metrics
-85%
Response Time
70%
Questions Automated
+45%
Customer Satisfaction
Ready to Transform Your Business?
Let's discuss how custom AI solutions can help your business grow, save time, and improve customer satisfaction.